Privacy Policy

1. Who We Are

Comfort Group is a diversified group of companies based in Dhaka, Bangladesh, with businesses in shipping, passenger transport, energy retail, aquaculture, real estate, agriculture technology, hospitality and co-working.

For the purposes of this policy, Comfort Group is the party that decides how and why personal information collected through this website is used.

2. Scope

This policy applies to personal information collected through this website. Individual group companies (for example Comfort Line, Jolashoy or The Indie Room) may collect additional information when you buy tickets, book services, become a member or otherwise deal with them directly. Those companies may provide their own privacy notices, which apply to that information.

3. Information We Collect

Information you give us: When you submit the "Partner With Us" or other contact forms, or email or call us, we may collect:

• Your full name;
• Your organisation or company name;
• Your email address and phone number;
• Your area of interest (for example shipping, transport, energy, real estate, aquaculture, hospitality or co-working);
• The content of your message and any other details you choose to provide.

Information collected automatically: When you visit the website, our systems and tools may collect:

• Your IP address, browser type and version, device type, operating system and language;
• Pages visited, time and date of visit, time spent on pages, and referring website;
• General location derived from your IP address (such as city or country);
• Information collected through cookies and similar technologies (see Section 8).

We do not intentionally collect sensitive personal information through this website, such as health information, religious beliefs or financial account details. Please do not include such information in your messages.

4. How We Use Your Information

We use personal information to:

• Respond to your enquiries and evaluate potential partnerships, investments, supply relationships or memberships;
• Communicate with you about your enquiry, including follow-up by email or phone;
• Operate, secure, maintain and improve the website and understand how visitors use it;
• Detect, prevent and investigate fraud, abuse, security incidents and violations of our Terms and Conditions;
• Comply with legal and regulatory obligations and respond to lawful requests from authorities;
• Send you news or updates about Comfort Group, where you have asked for them or where permitted by law. You can opt out at any time.

5. Legal Basis for Processing

We process personal information where:

• You have given consent (for example by submitting a form or subscribing to updates);
• It is necessary to respond to your request or to take steps before entering into a business relationship;
• It is necessary for our legitimate interests in running and securing our business, provided these are not overridden by your rights; or
• It is required by applicable law.

6. Sharing of Information

We do not sell your personal information. We may share it only as follows:

• Within the group: With Comfort Group companies and relevant staff who need it to handle your enquiry (for example, the team responsible for the sector you asked about).
• Service providers: With trusted providers that help us run the website and communications, such as web hosting, email, analytics, security and IT support. They may use the information only to provide services to us and are expected to protect it.
• Legal and regulatory: With government authorities, regulators, courts or law enforcement where required by law or to protect our rights, property or safety, or those of others.
• Business changes: With a prospective or actual buyer or successor in connection with a merger, restructuring or transfer of business, subject to appropriate confidentiality.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to respond to your enquiry, maintain business records and meet legal, tax, accounting or regulatory requirements. When information is no longer needed, we delete it or make it anonymous.

8. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

• Make the website work properly (essential cookies);
• Remember your preferences; and
• Collect statistics about how visitors use the site (analytics).

You can control cookies through your browser settings, including blocking or deleting them. Disabling some cookies may affect how the website works.

9. Third-Party Links and Social Media

The website links to other websites and social media platforms (including LinkedIn, Facebook, YouTube and Instagram). These are operated by third parties with their own privacy policies. We are not responsible for their content or practices, and we encourage you to read their policies before providing any information.

10. Data Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please take care when sharing information online.

11. International Transfers

Some of our service providers (such as hosting, email or analytics services) may store or process information on servers outside Bangladesh. Where this happens, we take reasonable steps to ensure the information is handled with appropriate protection and in line with applicable law.

12. Your Rights

Subject to applicable law, you may ask us to:

• Tell you whether we hold personal information about you and give you a copy;
• Correct information that is inaccurate or incomplete;
• Delete your personal information, where we no longer need it or are not required to keep it;
• Restrict or object to certain uses of your information;
• Withdraw your consent at any time, where we rely on consent (this does not affect processing already carried out); and
• Stop sending you marketing communications.

To exercise these rights, contact us at info@cgc-bd.com. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

13. Children's Privacy

This website is intended for businesses and adults. It is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review it periodically. Continued use of the website after changes are posted means you accept the updated policy.

15. Governing Law

This Privacy Policy is governed by the laws of the People's Republic of Bangladesh. Any dispute relating to it is subject to the jurisdiction of the courts of Dhaka, Bangladesh, as set out in our Terms and Conditions.

16. Contact Us

If you have questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact: